Cloud Computing Patient Care System
National Institute of Design
Guide: Gourab Kar
8 weeks | 2013
This classroom project was done as part of the User-Interaction Design semester. We designed the brief through research in fields with heavy information exchange and data gathering. It started with looking at making medical data easy to manage and eventually grew into a system for handling patient-healthcare system interactions.
InterCare was presented at the India HCI 2014 conference. A research paper was subsequently published in the ACM Digtal Library.
/ THE PROCESS
InterCare is a research-driven design project in which we adopted human-centered research
methods to gather insights about patient-care issues in hospital settings from the perspective of both healthcare professionals and patients. Our findings informed development of usage scenarios and interface design concepts incorporating cloud computing based healthcare information systems that aid patient care. Healthcare professionals were involved in a participatory design exercise to test and iterate prospective design solutions.
We built experience prototypes to hint at potential device form-factors and interface design elements that can be the basis for
future design development. These prototypes were then taken to patients and healthcare staff like nurses, doctors and management to gather feedback. The key challenges faced were dealing with the stakeholders and trying to bring them into the project. Understanding the needs and demands of all the different stakeholders and incorporating these as features in the final product was a challenging yet thrilling task.
Working in healthcare also brought along the sensitivity of the scenario. An important learning was that the solutions we propose must be accountable, fool-proof and secure as it was dealing with critical information.