A Conversation + Product Designer, I work at the intersection of people, technology and business. I lead and advise on delivery of digital products and
AI solutions for large enterprise clients, specializing in conversational chat + voice experience.
I studied Product Design at NID (National Institute of Design), India and went on to earn a Master's in Digital Futures from OCAD University.
My work ranges from transforming customer care with conversation AI experiences, innovating in healthcare wearables with in-depth user research, leading new product development of B2B financial applications to envisioning implementation of agentic technologies for delightful experiences.
I am driven by solving for complex, wicked problems while collaborating with multiple stakeholders using design thinking frameworks to bring
method to madness.
Hello!
My earliest childhood memories are of me scribbling mountainous landscapes with my grandmother. Now every time I doodle I am drawn back to those wonder-filled afternoons filling me with a child-like curiosity.
From working in a young healthcare startup to building a master's thesis on sociable voice user interfaces, it is this child-like wonder that has shaped me into a Design Mutant, curious to take up new challenges and wear multiple hats while support my team and clients.
I see my role as that of a problem solver, one who steps in to simplify complex problems, decode user-behaviour and brings method to madness. I have a keen interest in designing emerging technologies with a critical lens and a systems thinking approach advocating for ethical human-centred adoption in previously unexplored areas.
I enjoy being the occasional fly-on-the-wall observing people in their element and making talking bots. When I am not working you can find me reading, doodling, binge-watching, DIY-ing, and organizing spaces and stuff.
/ MY ESSENTIALS 🧺
A pen, a sketchbook, filter coffee and a watch
/ PERSONAL MISSION 🚀
How might we make technology more user-friendly and delightful?
/ INSPIRATIONS 🤩
R.K. Laxman | Jane Fulton Suri | Dieter Rams & the people around me!
/ BOOK SHARE 📕
Naoto Fukasawa, the book. It was my introduction to the philosophy of Design and using it's framework as part of lifestyle
/ PUBLICATIONS
